Effective Date: 27 September 2026

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At PawVenture, operated by Lucas in Spring Mountain, QLD, we understand that life happens and schedules change. This Refund and Cancellation Policy outlines how cancellations, rescheduling, and refunds are handled for our group dog adventure services.

1. Client Cancellations & Rescheduling

If you need to cancel or reschedule an adventure, please notify Lucas as early as possible via phone or WhatsApp at 0497025553.

• 24+ Hours’ Notice: When at least 24 hours’ notice is provided, PawVenture will make every reasonable effort to move your pup’s walk to another available day within the same week. Rescheduling depends on van route capacity and cannot be guaranteed.

• Less Than 24 Hours’ Notice: Cancellations made with less than 24 hours’ notice, or instances where a dog cannot be collected upon arrival at the scheduled time, may be charged at the full booked service rate.

• Free Trial Walks: While there is no fee associated with our Free Trial Walk, we kindly ask for at least 24 hours’ notice if you need to reschedule so we can open the spot for another local pup.

2. Cancellations by PawVenture

The safety and well-being of our adventure pack is our top priority. PawVenture may occasionally need to modify, reschedule, or cancel an outing due to:

• Severe or unsafe weather conditions (e.g., extreme heatwaves, heavy storms, lightning, or localized flooding).

• Mechanical or vehicle issues.

• Guide illness or unexpected emergency situations.

Refunds for PawVenture Cancellations:

If PawVenture cancels an adventure and a suitable makeup walk cannot be arranged within the same week, you will not be charged. If payment has already been made, you will receive a 100% refund or a service credit applied to your next booking, according to your preference.

3. Refunds & Pre-Paid Services

• Casual Bookings: Payments made for casual outings that are cancelled with more than 24 hours' notice will be fully refunded or credited toward a future outing.

• Recurring Weekly Spots: If a scheduled walk is missed without 24 hours' notice, the standard walk fee applies to reserve your pup's ongoing guaranteed spot in the van.

4. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights, guarantees, or remedies you are entitled to under the Australian Consumer Law (ACL). Our services come with guarantees that cannot be excluded under Australian consumer protection legislation, including that services will be rendered with due care and skill.

5. Contact Us

If you have any questions regarding a cancellation, rescheduling request, or refund, please reach out directly:

• Business: PawVenture

• Guide / Owner: Lucas

• Location: Spring Mountain, QLD 4300, Australia

• Phone / WhatsApp: 0497025553

• Email: contact@pawventure.com.au