Privacy Policy

Effective Date: 27 Setember 2026

At PawVenture , operated by Lucas in Spring Mountain, QLD, we are committed to protecting the privacy and personal information of our clients, their pets, and our website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, submit booking forms, or use our dog adventure services.

1. Information We Collect

We collect personal information that is necessary to provide safe, reliable, and tailored dog walking and adventure services. This includes:

Direct Interactions: Information you provide when filling out our contact form, requesting a Free Trial, or contacting us via phone or WhatsApp. This includes your name, phone number, email address, residential address (for pickup/drop-off), and emergency contact details.
Pet Information: Information about your dog, such as name, breed, age, temperament, vaccination history, health conditions, and behavioral traits.
Automated Technologies: Technical data collected automatically when you visit our website (hosted on Wix), including your IP address, browser type, device information, and site interaction data through cookies.

2. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To schedule and manage door-to-door pickups, group walks, and personalized adventure sessions for your dog.
Communication: To respond to inquiries, confirm bookings, send post-walk updates/photos, and communicate via WhatsApp, SMS, or email.
Safety & Emergency: To ensure your dog's safety during outings and to contact you or a vet in case of an emergency.
Website Optimization: To improve our website performance, layout, and user experience.
Legal Compliance: To comply with applicable Australian laws and regulations.

3. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information. We may share necessary details only with trusted parties under the following circumstances:

Service Providers: Third-party tools that help us operate our business, such as website hosting platforms (Wix), messaging services (WhatsApp), or secure payment processors.
Veterinary Services: In the event of a medical emergency concerning your dog while in our care.
Legal Authorities: When required by law, regulation, or court order to protect the rights, property, and safety of PawVenture, our clients, or the public.

4. Data Security

We implement reasonable physical, administrative, and technical security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. While we strive to protect your data, please note that no transmission over the internet or electronic storage method is 100% secure.

5. Cookies & Tracking Technologies

Our website uses cookies and similar analytics tools to enhance site navigation, analyze traffic, and improve customer interaction. You can adjust your browser settings to refuse or restrict cookies; however, some features of our website may not function as intended.

6. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

Access: Request access to the personal information we hold about you or your pet.
Correction: Request updates or corrections to any inaccurate or incomplete details.
Deletion: Request that we delete your personal data from our records, subject to legal or record-keeping requirements.

To exercise any of these rights, please contact us directly using the details below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Updated versions will be posted on this page with an updated "Effective Date."

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

Business: PawVenture
Guide / Owner: Lucas
Location: Spring Mountain, QLD, Australia
Phone / WhatsApp: 0497025553
Email: contact@pawventure.com.au