Last updated: 27 September 2026

​

These Terms and Conditions apply to the website and services provided by PawVenture , operated by Lucas, based in Spring Mountain, QLD.

By booking, participating in, or using any service provided by PawVenture, you agree to these Terms and Conditions and any additional information accepted during the client onboarding or booking process.

​

1. Our Services

• PawVenture provides door-to-door group dog adventures, including collection from home, supervised transport, active outdoor exploration at suitable parks/trails around Spring Mountain and surrounding suburbs, and drop-off back home.

• Advertised walk durations refer to the time spent active at the park, field, or nature trail. Collection, transit, and drop-off times will vary based on daily routes, traffic, and pack dynamics.

• Any additional care or casual arrangements must be confirmed and agreed upon directly with PawVenture prior to service.

2. Dogs Joining the Pack

• Our group adventures are strictly for friendly, socialised dogs who are comfortable and safe around other dogs and people.

• Prior to accepting any dog, PawVenture will ask questions regarding their health, vaccination status, behavior, temperament, and care requirements. The first adventure walk serves as a trial to assess how your pup settles into the van and interacts with the group.

• PawVenture reserves the right to refuse, pause, or discontinue service to any dog displaying aggressive, reactive, or unsafe behavior that could put themselves, other dogs, or people at risk.

• You agree to provide accurate, up-to-date information regarding your dog and notify PawVenture immediately of any changes in their health, behavior, medication, or physical condition.

3. Bookings & Availability

• All bookings are subject to pack space and route availability, and must be confirmed directly by PawVenture.

• Weekly Regular Spots: Reserve a recurring guaranteed place in our weekly schedule.

• Casual Outings: Subject to van capacity and route suitability on any given day.

• Routes, collection windows, and adventure locations may vary due to weather, traffic, park conditions, or pack compatibility.

4. Prices & Payment

• Current prices are displayed on our website or confirmed directly with you before booking. All prices are in Australian Dollars (AUD).

• Free Trial Walk: Each new client receives one free trial adventure, subject to availability and suitability assessment.

• Payment must be made according to the method and schedule agreed upon with PawVenture. We reserve the right to pause upcoming bookings if an account balance is overdue.

• In the event of a price adjustment, existing regular clients will receive reasonable advance notice, with the option to cancel future bookings before new pricing takes effect.

5. Cancellations & Rescheduling

• Notice Provided (24+ Hours): If you give at least 24 hours' notice, PawVenture will make reasonable efforts to reschedule the walk within the same week, subject to route space.

• Late Cancellations (<24 Hours): Cancellations made with less than 24 hours' notice, or instances where a dog cannot be collected upon arrival, may be charged at the full service rate.

• Weather & Safety Cancellations: PawVenture may adjust or cancel an adventure due to severe weather (e.g., extreme heat, heavy storms), vehicle maintenance, or unexpected safety issues. If a walk is cancelled by PawVenture and cannot be rescheduled, you will not be charged, or any prepaid fee will be refunded/credited.

• Nothing in this section limits your statutory rights under the Australian Consumer Law.

6. Health & Safety

• You must notify PawVenture immediately if your dog is unwell, injured, showing symptoms of a contagious condition (e.g., kennel cough), or unfit for group exercise.

• PawVenture will exercise all reasonable care, skill, and supervision during collection, transport, and outings. However, outdoor group activities carry inherent natural risks (including terrain, insects, interaction with other animals, and ordinary play).

• Where lawful and appropriate, dogs may exercise in designated off-leash areas only if you have provided explicit authorization during onboarding.

7. Emergencies & Veterinary Care

• In the event of an illness, injury, or medical emergency during an outing, PawVenture will make every reasonable effort to contact you or your nominated emergency contact immediately.

• If you or your emergency contact cannot be reached and immediate care is necessary, you authorize PawVenture to seek professional veterinary treatment for your dog.

• You are responsible for any veterinary fees incurred for your dog, unless the injury or illness directly results from a failure of PawVenture to provide services with due care and skill.

8. Home Access & Collection

• You are responsible for ensuring safe, clear, and lawful access to your property for collection and drop-off at the agreed times.

• Any keys, garage remotes, access codes, or entry instructions provided to PawVenture will be stored securely and used solely for delivering agreed services.

• Please inform PawVenture of any property conditions that may impact safety, such as faulty gates, security systems, or other pets on site.

9. Photos & Media

• Photos and videos of your dog may be taken during adventures for client updates, social media, or website display.

• Media will only be published publicly where you have granted consent. You may withdraw consent for future marketing at any time by notifying PawVenture in writing.

10. Australian Consumer Law

• Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), including that services will be rendered with due care and skill.

• Nothing in these terms excludes, restricts, or modifies any right or remedy provided by law that cannot legally be excluded.

11. Website Content & Intellectual Property

• Information on this website is provided in good faith and updated regularly. Service availability, routes, and pricing are subject to direct confirmation.

• All website design, branding, text, graphics, and visual media belong to PawVenture or are used with permission, and may not be reproduced without written consent.

12. Privacy

• Personal details collected by PawVenture are handled in accordance with our Privacy Policy, strictly for managing bookings, delivering care, processing payments, and communicating updates.

13. Changes to These Terms

• We may update these Terms and Conditions periodically to reflect business or legal changes. Updated versions will apply to future bookings upon publication on our website.

14. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of Queensland, Australia.

15. Contact Us

If you have any questions regarding these Terms and Conditions, please contact:

• Business: PawVenture

• Guide / Owner: Lucas

• Location: Spring Mountain, QLD 4300, Australia

• Phone / WhatsApp: 0497025553

• Email: contact@pawventure.com.au